Customer Services Representative
We are recruiting for a lively and exceptional Customer Services Representative to join our expanding team in Malta.
Department: Customer service
Project Location(s): Currently a remote role due to Covid-19, Malta based in the future
Education: bachelor's degree
Compensation: 20K per annum
Status: closed
Responsibilities
- Helping our customers with all their enquiries;
- Clarifying E-Play24 Terms and Conditions when it is needed;
- Logging tasks in accordance with company guidelines;
- Helping out Payments & Fraud specialists in upholding the security of the company and preventing fraudulent activities;
- Advising players on responsible gaming tools and acting proactively on player’s gaming patterns;
- Escalating and following up customer cases when needed.
Skills/Experience
- On-line experience in Support / Customer Services;
- Experience in assisting the customers via email, phone and chat
- Fast typewriting;
- Excellent written and verbal communication skills;
- Native Italian speaker and fluent in English;
- Previous experience in iGaming;
- Flexible and willing to work daily/evening shifts.
